Refund Policy
We value your satisfaction and encourage you to email us at contact@groteskly.xyz if you encounter any issues with your purchased typeface. We're open to resolving any questions or concerns promptly and efficiently, without the need for a refund whenever possible.
Updated: August 31, 2026
Digital Products
All fonts sold by Groteskly Yours Studio are digital products.
Font files are normally delivered immediately after purchase. Because digital products cannot be physically returned, purchases are generally considered final once the font files have been delivered or accessed.
General Refund Policy
As a general rule, purchases of our font software are final and non-refundable once the purchased files have been delivered or accessed. However, refund requests submitted within 30 days of purchase may be considered on a case-by-case basis. Approval is not guaranteed and will depend on the circumstances of the request.
We do not issue refunds simply because you change your mind after receiving the font files.
Nothing in this policy limits any mandatory consumer rights that may apply to you under applicable law.
Partial Refunds
We generally do not offer partial refunds for font families, bundles, or licenses that have already been delivered.
Where appropriate, we may instead offer a license adjustment, upgrade, replacement product, or another solution that we can agree on.
Mistaken or Duplicate Purchases
We understand that mistakes can happen.
If you accidentally purchase the same product more than once, select the wrong license, or make another genuine purchasing mistake, please contact us as soon as possible.
We will review the circumstances and, where appropriate, may offer a refund, license adjustment, replacement license, or another reasonable solution.
Technical Problems
If you experience a technical issue that prevents you from accessing, downloading, installing, or using the purchased font files as described, please contact us.
We will first try to resolve the issue by providing technical assistance or replacement files.
If the problem cannot reasonably be resolved and the purchased product cannot be provided as described, a refund may be issued where appropriate.
License Changes
Purchasing the wrong license does not automatically entitle you to a refund.
Where possible, we may allow you to upgrade, adjust, or replace your license instead.
Any additional fees resulting from a license upgrade remain payable.
Requests
Refund requests should be sent to: contact@groteskly.xyz
Please include your order number, the email address used for the purchase, and a short explanation of the issue.
Refund requests are reviewed individually.
Submitting a refund request does not guarantee that a refund will be approved.
Disputes
If you believe there is a problem with a transaction, we encourage you to contact us before initiating a chargeback or payment dispute.
If a payment is reversed, charged back, or otherwise refunded, the corresponding font license may be suspended or terminated.
We reserve the right to provide relevant transaction, delivery, and licensing information to Paddle, payment providers, banks, or other parties involved in resolving a payment dispute.
Changes to This Policy
We may update this Refund Policy from time to time to reflect changes to our products, payment providers, business practices, or legal obligations.
The latest version will always be published on this page together with the date it was last updated.
Contact
By making a purchase from Groteskly Yours Studio, you acknowledge and agree to the terms outlined in this refund policy. Use the following contact information to get in touch with us:
Groteskly Yours Studio
(operated by Evgeny Tantsurin PR Ostale Informacione Tehnologije Beograd)
Legal address:
1B Matice Srpske, 2
Belgrade, Serbia
Email:
contact@groteskly.xyz